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TMO Group2014年05月29日传统企业转型O2O 平台转型坚持三大策略
传统企业转型O2O。目前,在竞争激烈的互联网江湖中,不断有企业被淘汰。对于正在步入下滑通道的企业来说,最糟糕的结果是业务完全失败,业务线完全关闭。 如果,这些企业能够选择有效的转型战略,不仅能够在一定程度上规避损失,甚至可以扭转颓势。其中最重要的是,不要总是活在传统市场的好日子幻想中,要尽快 在新型市场形成新的核心能力。大多数传统企业的O2O转型,都是面向某类垂直型细分用户群,其战略核心在于,必须要牢牢对垂直化目标客户群产生很大的吸引 力,并且尽可能提高这些用户的活跃度以及转换率。
O2O平台转型坚持三大策略
大多数传统企业的O2O转型,都是面向某类垂直型细分用户群,其战略核心在于,必须要牢牢对垂直化目标客户群产生很大的吸引力,并且尽可能提高这些用户的活跃度以及转换率。总体来看,传统企业转型O2O需要秉承三方面的策略。
策略一,要让客户有用你的理由。一般而言,在任何群体中,如果想牢牢的吸引住这个群体,很典型的一招就是抓住金牌客户,也就是这个群体中的代言人或偶像。对于女性群体来讲,一些明星、时尚达人就会成为这个群体中的金牌客户。
有很多平台都会运用这样的策略,其中最典型的首推“乐蜂网”。“乐蜂网”是非常典型的达人模式,它有诸多来自于时尚界和美容界的专家、明星进驻,面向女 性提供时尚解决方案服务。“乐蜂网”聚拢了国内大批有影响力的达人资源,包括李斯羽、王倩、小P、张倩等等数十名娱乐界的艺人和美容护肤界的达人,达人推 荐已经成了“乐蜂网”上用户信赖和追捧的代名词,也成为影响用户购物决策的关键影响因素。而且,它还通过海选的模式发布美妆达人征集令寻找更多达人,形成 “乐蜂网”广泛的达人群。“
策略二,不极致,无服务。如女性购物分享社区“美丽说”,与海豚浏览器合作,推出了一款女性浏览器,在这个浏览器上可以帮助女性用户分享购物经验、搭配秘笈、当红好店等诸多信息,这款定制的浏览器有助于客户获得更多的时尚信息,而且在交互上更加优越、便捷。
这个浏览器有很多细节的设置,都用于优化女性用户体验,比如这款界面有着粉色的主题和“美丽说”的界面相匹配,除此之外,海豚浏览器为美丽说网站预置了 默认手势——用户只需在屏幕上画一个心型,即可跳转到美丽说网站。此外,在浏览器专用的快捷访问区、阅读首页和默认书签栏中,美丽说都占据中心位置。使用 “海豚阅读”功能,用户可以像浏览时尚类杂志那样浏览包括美丽说在内的各种网站。这能让网页的海量信息和时尚杂志体验结合在一起,符合女性用户体验。
策略三,要么满足客户刚需,要么让客户觉得贴心。以专注于幼教市场的摇篮网为例,从08年开始,摇篮网就推出了婴幼儿能力发展测评和个性化指导的科学育 儿系统,以及叫做“天才妈妈培训班”的服务。前者通过多达100多万人次的测评,使摇篮网获得了大量的一手用户信息,涵盖这些婴幼儿的各方面,这些信息有 助于摇篮网吸引更多广告客户,因为他的广告客户可以更加精准有针对性的进行广告投放。“天才妈妈培训班”则是通过互动,在给妈妈们进行育儿教育的传递的过 程中,把一些广告主的产品知识巧妙的融入进去。
传统企业面向O2O转型,不是把自己的线下资源连上互联网这么简单。要学习类似于乔布斯所说的“初心”,把自己的传统认识全部清空,重新发现、理解、服务于你最核心的客户群。
关于更多的O2O电子商务的问题,可以通过右方的咨询我们给我们留言,也可以直接拨打400986878联系我们,当然更多的行业资讯,你还可以关注我们的官方微信,微信号:TMOGroup
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